WEF article: How to reshape your business model for a post-COVID future

Transforming business models is the key to unlocking new value for companies, customers and society in a post-COVID world.
Only a minority of companies are currently reorganising their business models. Others are realising marginal benefits through automation, process or operating model changes.
The switch to more integrative business models is proving to be more resilient.

COVID-19 has brought about the biggest and fastest change in human behaviour on a large scale ever. With digitalisation already underway in almost all companies, this change has accelerated adaptation to digital technologies.