Head IT (CIO)

Successes

• Management of Retained IT (Switzerland)
• Strategic transformation of IT

Tasks

• Personnel management and operational responsibility for the Swiss Retained IT after a full outsourcing to an off-shore partner in India.
• Transformation of IT into a newly created "Digitalisation & IT" department, recruitment of the missing skills.
• Further development of the SAP platform (initial development costs: CHF 60 million).
• Provision of Group-wide ICT services for 1,800 users at 30 locations.
• Set up helpdesk (1st level) according to ITIL with interface to external 2nd level support.

Environment

• Metal wholesale
• Retained IT
• Full Outsourcing
• ECC 6.0, EHP7, HANA DB
• Migration to S/4 HANA
• ServiceNow
• FrontRange
• ITSM

Reference
Letter of reference Debrunner